In assessing, good customer service isn’t optional—it’s essential. Every interaction with a property owner shapes how the public perceives fairness, transparency, and trust in your office. Approaching each conversation, visit, or email with a service mindset doesn’t just improve relationships; it strengthens the entire assessment process.

This article explores how assessors can design their communication with intention—adapting messages for both property owners and internal stakeholders—to turn understanding into collaboration and make the assessing process more effective for everyone involved.

Discover why local governments need AI governance frameworks to reduce bias, protect data, and ensure transparency in generative AI use.